Terms & Conditions PLEASE READ THE FOLLOWING BOOKING CONDITIONS CAREFULLY, AS THEY SET OUT THE TERMS AND CONDITIONS FOR Expedition Go Travel.
These booking terms and conditions apply to bookings you (“the Client”) make with our consultants. The booking terms should be read and understood prior to booking your travel, and will be binding on you as soon as they have been accepted by you and/or we have issued a confirmation invoice to you for the travel which you booked.
Please retain a copy of the booking terms once your booking is placed.
References to “EGT”, “us”, “we” or “our” in these booking terms will mean Expedition Go Travel.
1. By offering bookings for travel to a particular destination, we, our directors, employees or agents do not in any way represent or warrant that travel to such destination is advisable or without risk, and you agree that we will not be liable in any way for any damage, loss, death or injury that may result from your travel to such destinations. We (including our directors, employees and agents) will also not be liable for any loss, costs, damage, injury, illness, harm or death which you may suffer or incur as a result of any act or omission on the part of or the failure of the third-party service provider to fulfil its obligations to you, whether in relation to travel services, travel arrangements, accommodation or in any other manner.
2. Prices & Payment
EGT produces tour packages primarily for the South African market/passport holders and prices quoted are per person sharing in South African Rands, using the current rate of exchange for foreign currency.
All airfares and prices quoted are indicative only, are subject to availability and are correct at the time of issuing. All prices quoted are for cash transactions based on prevailing tariffs and exchange rates that are subject to change which in turn may affect the prices quoted here. Prior to confirmation of receipt of your full payment EGT reserves the right to pass on all surcharges to the client without prior notice to cover any tariff increases, including the costs of fuel and security charges, landing and departure taxes at ports and airports
All prices for bookings advertised by us are subject to availability, and can be withdrawn or varied without notice to you. Advertised prices may be limited to travel within specified dates. We will confirm the correct price with you at the time of payment. Prices are subject to change until payment has been secured in full from you or when confirmation of acceptance of the quotation has been received by you or by an authorized representative of corporate clients.
To confirm your travel arrangements you may be required to pay a deposit per person. Deposits may be non-refundable and non-transferable. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Payment by deposit does not secure a price and is subject to the exchange rate of the booking. A price is secured once payment has been made in full by you or, in the case of corporate clients, they have confirmed their booking. We will not proceed with any booking until payment reflects in our account.
Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. For online bookings, full payment is required at the time of purchase.
3. We accept the following methods of payment:
All cash deposits are subject to a cash deposit fee (payable by you).
Electronic fund transfer (EFT). If you are paying by this method you will need to request account details from the consultant handling your booking. You must provide the consultant with a proof of your payment once it has been made. Your booking can only be confirmed once the funds have reflected in our bank account Credit facilities, which are only available to corporate clients, and are subject to our prior approval;
You should be vigilant when using email and should maintain the appropriate level of cyber security in order to prevent fraud or the interception of emails. Should anything occur in relation to your booking which may appear suspicious or should you receive more than 1 (one) invoice, you should contact us immediately prior to making payment in order to verify payment details. We will not be liable for any payment or damages suffered by you arising from a cyber- security breach, and you will remain liable to make payment of any amounts due to us for your booking.
4. Frequent Flyer
The onus is on you when booking your travel to advise the consultant of any frequent flyer membership details relevant to your booking. This information should also be completed on all traveler profile forms.
We cannot guarantee that the relevant third-party service provider will credit you with points for any booking and you should query your points balance and accrual with your third-party service provider directly.
We cannot confirm upgrade requests or guarantee an upgrade whereby a certain booking class is confirmed with the view of upgrading the ticket. Upgradable fare types are always subject to availability.
5. Travel Documents
Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a third party service provider. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable, non-transferable and subject to cancellation and amendment fees. All airline tickets must be issued in the name of the passport/identity holder. It is your responsibility to ensure that your names (as per identity documentation and/or passports), identity and/or passport numbers, travel dates, times, departure, destination and routings as reflected on your travel documents, are correct. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled.
You are responsible for the collection of your travel documentation from our offices. Please review your travel documentation carefully with our consultant and advise us immediately of any errors in names, dates or timings. Your travel documents inclusive of itineraries and vouchers will be electronically shared with you prior to travel. If for any reason you do not receive your travel documentation, please let us know so that we can supply this to you well in advance of your departure. Quality check travel documents before departure, taking heed of passport names, date and time of travel.
6. Passports
A valid passport is required for all passengers, including infants, when travelling internationally. Depending on your destinations, your passport must be valid for at least six to nine months after the date of intended return and must have a minimum of three blank unused pages for the insertion of visas, entry and exit stamps. It is your responsibility to ensure compliance with the immigration law of all countries to be visited as per your itinerary. This includes current and valid passports, visas, minor travellers, unabridged birth certificates, single parent consent, affidavits and certified ID copies, inoculations, vaccinations, re-entry permits
It is your responsibility to ensure that you have all the required supporting documentation or visas if you are a South African permanent resident or if you have become a citizen of a country by naturalization.
Identification is required for all passengers travelling domestically, including infants. A South African identity document, Smart ID card or driver’s license is required for check in. Infants and minors are required to produce a birth certificate or equivalent document at the time of check in. Most airlines require that the traveller presents the card utilized to make payment for the reservation upon check in at the airport.
Foreign passport holders should check and comply with any additional visa and inoculation requirements and will be solely responsible for any additional costs for visas that they may require that are not included in the package price.
7. Visas
Visas are required for South African passport holders to travel to most destinations. More than one visa may be required and it is important to check that you hold the required visas for your travel, not only for the final destination, but also for all transits, stopovers, port entries, border crossings and ocean border crossings.
The processing time for visa applications varies and may take between a minimum of 7 Business Days and up to 30 Business days. Delays in the processing of visas may occur for motivated circumstances, delays in supporting documentation being submitted or during peak season periods. In some cases, a visa may only be released by the embassy or processing Centre 24 hours prior to departure or on the day of departure. It is highly recommended that you allow sufficient time for your visa application to be processed.
Electronic visa applications are fast becoming the norm. Whilst all reasonable care will be taken, EGT assumes no responsibility whatsoever for any loss of data, non-receipt and/or poor quality of scans, images and data transmitted electronically by us to the visa issuing authority and/or their locally appointed third party when acting in accordance with their visa application rules and/or using either their own and/or their locally appointed third party’s electronic visa application systems and/or software for the transmission of all relevant data.
Visas are issued at the sole discretion of the visa issuing authorities according to their specific visa requirements and terms and conditions. Their decision is final and no correspondence will be entered into. They neither give reasons for the refusal of visas and forfeiture of application fees nor assume responsibility for any financial loss or inconvenience that may be sustained by the applicant in the event of a refusal, delay, loss of passports and travel documents or any irregularity that may arise during the visa insertion process.
In complying with the requests from the visa issuing authorities for additional information, personal interviews, proof of funds, bank statements, travel and medical insurance etc. passengers should contact the relevant embassy or consulate directly. Any application forms or information that may be required by the passenger can be downloaded from their official websites.
It is understood that visas do not represent a guarantee of admittance to any destination and that immigration authorities reserve the right to deny entry, repatriate, deport or prosecute alien visitors who are deemed undesirable or fail to present the necessary documentation upon request or contravene immigration laws. EGT will not be held liable for any consequence of any nature howsoever arising.
In circumstances where EGT is obliged or instructed to handle the visa acquisition process on your behalf you do so on the explicit understanding that EGT will not be held responsible for any delays, irregularity, loss, costs or damages howsoever arising.
We urge you to scrutinize your visas and check validity dates, official stamps, signatures and all relevant details and immediately report any error or discrepancy to Expedition Go Travel who do not hold themselves responsible for any irregularity, errors or omissions caused by the visa issuing authorities in which case any resultant losses sustained or costs incurred to rectify the same will be borne by the passenger alone.
EGT will not be held liable for any consequence of any nature arising from the non-compliance of any governmental regulations by the passenger. We will not be held responsible for any delays, irregularity, loss, costs or damages howsoever arising. You hereby acknowledge and agree that we will not be liable for any claims or costs for which you are liable, associated with entry being denied into a country, visa requirements that change without forewarning, travel bans, travel restrictions or denial into a country as a result of incorrect visas, insufficient supporting documentation, internal security matters, customs or home affairs related matters. We further cannot be held liable for any claims related to working visas, student visas or residency permits.
All visa, courier, administration and other fees pertaining to the visa acquisition process are payable in advance by the passenger and are not refundable irrespective of the acceptance or rejection of the visa application by the visa issuing authorities.
8. Travelling with Children
The Department of Home Affairs has issued requirements in respect of all South African children under the age of 18 (eighteen) years old who travel internationally in and out of South Africa. The ages of children and infants travelling must relate to the dates of travel. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Failure to provide this information on check in will result in passengers being denied boarding. Please refer to the Department of Home Affairs website for information on minors travelling internationally http://www.dha.gov.za/
9. Medical Requirements
It is your responsibility to check health requirements and recommended precautions relevant to your travel, including but not limited to ensuring that all necessary vaccination documentation is presented.
We recommend that you consult your local doctor, travel medical service or specialist vaccination clinic before commencing travel. Most vaccinations need to be administered prior to travel to be considered effective.
You are expected to satisfy yourself prior to booking that you are fit and able to complete the itinerary of your chosen tour. If you are over 60 years of age you may have to provide medical evidence of fitness to travel on certain itineraries. Persons under 18 years of age will be accepted on tours only if accompanied by a parent or guardian who accepts full responsibility for them. We reserve the right to decline a booking at its sole discretion.
It is your responsibility to inform us of any pre-existing medical conditions that might reasonably be expected to increase the risk of their requiring medical attention, or that might affect the normal conduct of a tour and the enjoyment of other tour participants. Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition and make proper arrangements for the provision of any medication or other treatment that may be required during the tour. Failure to make such disclosures will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid by the client will be forfeited. Passengers with disabilities must be accompanied by a suitably qualified person capable of providing all assistance required. In the case of ill health whilst on tour, we may make such arrangements as it sees fit and recover the costs thereof from the client.
10. Special Requirements
You should liaise with your travel expert regarding any special requirements for travel including but not limited to: health conditions, seating, meals, bassinets, room location or any other special requests. Special requirements and requests are not guaranteed by us, and must be confirmed by the third-party service provider. We may submit special requests on your behalf; however, we are not responsible for confirming and/or guaranteeing these requests.
Your preferred choice of aero plane seating may be requested prior to your departure; however, the airline and/or third-party service provider reserves the right to amend your seating plan up until the time of departure. You may have to pay for priority seating prior to departure.
Your travel itinerary will indicate the luggage allowances for your trip. Some airlines or low-cost carriers include a zero-luggage allowance and may charge a fee per bag. Please ensure you familiarize yourself with the luggage allowance requirements for your entire trip.
11. Confirming travel & schedule changes
You should confirm scheduled travel times at least 96 hours prior to departure.
12. Baggage Allowance
Baggage allowance differs as per carrier regulations. Free baggage allowance is not mandatory. Your single main bag should not exceed 76 x 46 x 26cm in size and 20 kg in mass. Please limit the size of your hand luggage to approximately 43 x 36 x 20cm and 7kg in mass in compliance with legal vehicle weight limitations we regret that we are unable to accept a second suitcase or any luggage exceeding these limits. If you are carrying extra luggage, please make independent arrangements for its storage/transport while you are touring. International air carriers may also impose excess baggage charges if weight, size limits, or piece concept are exceeded. For security reasons keep all unchecked luggage in your immediate possession. Should your luggage be delayed, please note that it is the responsibility of the airline to ensure that it is delivered to you en route. To assist in this process, a claim form should be filled out at the appropriate airline’s desk in the baggage reclaims hall prior to leaving the baggage reclaim area. If you need assistance later in contacting the airline for information regarding your delayed luggage, please ask your tour representative. Claims for reimbursement for delayed luggage should be addressed directly to the airline concerned.
13. Airport Check-In & Flights
Airport check-in allows a minimum check in time of approximately four hours for international flights and one & half hours for domestic flights. Passengers are advised to check in as early as possible after the airline check in counters open to complete time-consuming check-in, security and immigration formalities. Check-in counters close approximately sixty minutes prior & boarding gates twenty minutes prior to flight departure time and are usually a considerable distance away from the departure control area. At most airports there are no longer any departure announcements so watch the departure information screens and ensure that you report to your correct boarding gate in good time. It is important that you observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes).
EGT, its employees and agents shall not be responsible and shall be exempt from all liability for any delays prior to departure from your point of origin in South Africa or during the course of any tour whether brought about by force majeure, changes in flight schedules, overbooking by the airline, technical difficulties, strikes, adverse weather conditions or any other circumstances whatsoever. It is understood that all expenses relating to any such unscheduled extensions viz. hotel accommodation, airfares, taxi fares, meals, telephone calls etc. will be borne by the client.
EGT will use its best efforts to ensure that all flight prices are correct at the time they are quoted. Bookings are made upon payment of a deposit and the airfare can only be guaranteed when the flight booking has been paid for in full and the ticket has been issued. Full payment is required immediately upon confirmation when special, advance or instant purchase; promotional and inclusive tour airfares are used in conjunction with land arrangements and are subject to special conditions, restrictions and penalties as stipulated by the airline concerned. Flight bookings are not transferable and airlines reserve the right to amend or withdraw any airfare without prior notice. If flight changes are requested by the Client after the deposit has been received or if flights are cancelled by the Client after tickets are issued, revision fees, change of reservation fees or airline cancellation fees will apply and may be in addition to cancellation charges mentioned below. If we are unable to confirm your air reservation in its scheduled class of service it may offer the next higher fare class that is available. Group bookings and ticketing are controlled directly by the airline concerned.
14. No Show
A no-show is a clause that airlines include in their terms of use. It basically means that a user not showing up for the outbound flight will be considered a no-show, and all the connecting flights associated with this one, even a return flight, will be cancelled and no refund will apply and NO SHOW fee is applicable Times for NO SHOW vary from 96hours to 48 hours prior to flight departure depending on the respective airline.
Travel bookings are non-transferable and name changes are not permitted. You will forfeit the fare if you do not fly or do not notify the airline or your travel expert of your intention not to travel, prior to your scheduled departure. Tickets must be travelled on in the sequence they are booked, if not, the ticket will be forfeited.
15. Cancellations or changes
We must be notified of all cancellations or changes in writing prior to departure. Certain bookings may be non-refundable and you will be liable for cancellation penalties or date change penalties should you wish to change or cancel your booking, in accordance with the third party service provider’s cancellation policy and/or fare rules. We will only be able to provide you with the remedy provided by the third party service provider (if any).
We do not accept any liability or costs incurred that may result from any cancellations and/or changes which you require to your booking. Refunds, if applicable, will only be made to the person named on the booking payment receipt, unless otherwise agreed upon in writing by all travelers listed on a booking. All refunds will be made in the same manner in which the payment was made (i.e. payment via credit card, refund onto the same credit card etc. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer, however that will have to be arranged by you directly with the insurer.
Whilst it is unlikely that EGT will have to make any changes to a booking which has been accepted by it, sometimes a change in circumstances makes changes to bookings unavoidable. We reserve the right at any time to cancel or modify any bookings or change any of the facilities, services or prices quoted including flights, accommodation, transport, or other arrangements and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for any inconvenience, loss of time or enjoyment due to these changes. The right is further reserved to substitute the hotels listed with others of a similar or higher category and any resultant expense shall be borne by the passenger. EGT shall not be liable for any delay in, change to or cancellation of bookings before or after departure from the point of origin wherein circumstances are beyond its control and include but is not limited to war or threat of war, civil disturbance, political unrest, terrorism, acts of God, acts of government, industrial disputes, disease, natural, industrial or nuclear disasters, adverse weather, closure of airports, fire, strikes and failure of a carrier, hotelier or other person to operate services for any reason. If the Client wishes to change his/her booking, EGT will endeavour to accommodate these changes at a cost advised by the airline and destination management company. In view of the additional work involved, EGT reserves the right to charge a service fee of R175.00 each time a change or amendment is made to a confirmed booking in addition to any cancellation and administration charges applicable to documents or vouchers submitted for refund or reissue. Any changes to a confirmed booking requested less than 14 days before departure will be treated as a cancellation of the Client’s original booking and cancellation charges as detailed below will apply. Any new arrangements will be regarded as an entirely new booking. All requests for changes & amendments must be made in writing and signed by you (“the Client”). No request for amendment or cancellation of hotel accommodation is accepted during trade fair, special & sporting event periods within 30 days before date of arrival. A late booking fee of R175.00 per booking will be charged for bookings made within 14 days of departure.
16. Refunds
All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider. In the event that the third-party service provider is able to provide a refund. All refunds will be made in the same manner in which the payment was made (i.e., payment via credit card, refund onto the same credit card etc.). We may charge a reasonable service fee for any cancellations and/or refunds processed, except in instances where the cancellation and/or refund is in lieu of death, hospitalization and illness as per the Consumer Protection Act. We will endeavor to process all refunds within a reasonable time frame. As regards airline ticket refunds, please note that such tickets may take a minimum of 12 (twelve) weeks to be processed, due to upgrades, downgrades, schedule changes, reissued tickets and expired tickets. All refunds must be processed within the ticket’s validity, thereafter the ticket will be deemed as non-refundable.
As a service to corporate clients, all unused tickets will be tracked and submitted for refunds. The full amount less an administration fee will be refunded to corporate clients.
17. Travel Insurance
EGT strongly advises their clients to take out appropriate travel insurance to cover their travel arrangements. You are solely responsible for arranging your own travel insurance cover against you sustaining any loss or expenses arising from unforeseen circumstances prior to or during the entire period of your proposed journey. Personal property including baggage are at all times and in all circumstances solely at your own risk.
The travel insurance cover automatically provided with credit card purchases does not provide adequate cover as standard. A suitable insurance policy should provide adequate cover for accidental death or disability, medical expenses, including any related to pre-existing medical conditions, helicopter rescue and air ambulance, delays, cancellation & curtailment, loss of baggage, personal effects, money, travel documentation & personal liability. It is your responsibility to ensure that you have valid travel insurance that covers and is appropriate for your needs.
Travel insurance is to be purchased simultaneously with the air ticket or package purchased. For assistance in obtaining travel insurance, please speak to one of the EGT consultants who will facilitate the issuing of your travel insurance. You are required to satisfy yourself that any travel insurance arranged through EGT is exactly what you require and should arrange supplementary insurance if need be. We will not be responsible or liable if you fail to take adequate insurance cover at all.
18. Impossibility of performance
In certain circumstances beyond the reasonable control of any of the parties, it may be necessary to cancel your travel due to an event which makes it impossible. This includes, but is not limited to: strikes, terrorism, war, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power, pandemic or epidemic outbreak, confiscation or destruction or requisition by order of any government or any public authority or any other act of state, including prevention or denial of trade, sanctions or closure of borders, denial of the use or unavailability of any railway, port, airport, shipping service or other means of public transport, and any similar event beyond the reasonable control of the parties.
If any party is prevented from or delayed in performing any of its obligations by circumstances beyond its control as set out above, then it must notify the other parties in writing of the nature and expected duration of such circumstances and of the obligation, performance of which is delayed or prevented. The party subject to the event rendering performance impossible, will be excused from performance or punctual performance, as the case may be, of its obligations, for so long as the circumstances or prevention or delay may continue.
19. COVID-19 (Coronavirus) Guidance
We recommend that you contact the Department of Health or visit their website at http://www.health.gov.za/ as well as the South African Covid Portal on https://sacoronavirus.co.za/ for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
In addition, you should familiarize yourself with airline requirements around passenger safety, including the requirement for face masks and the need to produce evidence meeting airline and border control requirements in relation to a negative COVID-19 test both for transit and final destination passengers. This information is subject to change without notice so we recommend you update yourself in relation to the relevant airline and government policies for your transit and final destination at each of (i) the time of booking, (ii) as you approach your travel date, and (iii) immediately before travel.
You acknowledge that you are choosing to travel at a time where you may be exposed to the Coronavirus. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks. You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
20. Car rental
The person listed as the driver of the vehicle must present a South African driver’s license (and an international driver’s license when renting a car overseas) upon collection of a domestic car rental and must also have a valid credit card to present at the time of collection. The driver of the vehicle must have a valid credit card when collecting the car rental.
Corporate clients confirm and agree that they are liable for any damage, traffic fines, accidents, toll fees and/ or other costs incurred during the rental period. EGT South Africa will not be liable to recover such costs from the driver of the vehicle but from the corporate client directly.
21. Tax
You will be liable for any additional taxes levied by the relevant country or city visited including amongst others local city tax or departure tax. However, some countries may charge additional departure, hotel or other taxes that must be paid locally. We suggest that you retain sufficient local currency to meet these charges. It is your responsibility to declare any personal items with the South African Revenue Services prior to departure.
22. Social media
You agree that your use of our social media pages which include but are not limited to Facebook pages, Instagram, Twitter, Tik Tok, Telegram accounts, will not be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy, or otherwise contain objectionable comments and/or content. We do not tolerate any form of discrimination on grounds of race, sex, religion, nationality, disability, religion or belief, sexual orientation, being a transsexual person, or age.
We reserve the right to remove any comment, thread or content without prior warning to you. We also reserve the right to bring legal proceedings against any individual for a breach of these rules or law generally, or take such other action as we reasonably deem appropriate.
23. Legal claims
In the event that we have to engage attorneys to enforce any of our rights under the booking terms or otherwise, you will be liable for our legal fees on an attorney and own client scale.
The law of South Africa will apply to any dispute between the parties arising from these booking terms.
The parties agree, consent and submit to the jurisdiction of the High Court of South Africa, Kwa Zulu Natal Local Division, Durban or any successor thereof, having jurisdiction to adjudicate and determine any suit, action or proceeding which may arise in respect of these booking terms, however nothing contained in these booking terms will prevent us from approaching any other High Court of South Africa having jurisdiction for relief, as may be determined by us in our discretion, from time to time.
These booking terms constitute the sole record of the agreement between the parties with regard to the subject matter hereof. No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein.
No amendment, cancellation or waiver of any term or right referred to in these booking terms shall be valid or binding unless reduced to writing and signed by both you and a duly authorized representative of us.
No relaxation or indulgence which we may grant you shall constitute a waiver of our rights and shall not preclude us from exercising any rights which may have arisen in the past or which might arise in future.
All intellectual property owned by us shall remain our sole and exclusive property.
The parties choose their address in the address clause of the Booking Form as its legal address for the purposes of giving any notice, the payment of any sum, the serving of any process and for any other purpose arising from these booking terms.
Any notice shall be given in writing and delivered to the legal address of the party concerned. Written notice given in a correctly addressed envelope, delivered by hand to the chosen address of the Party during ordinary business hours shall be deemed to have been received on the day of delivery. Notice may be given by electronic means if delivered to the e-mail address specified by either party. Such electronic notice shall be deemed to have been given on the day following the electronic delivery of such notice. Either party may notify the other Party in writing of any changes to its chosen address.
If any provision of these booking terms is held to be unlawful or unenforceable, such provision shall be deemed separate and divisible from and shall in no way affect or impair the validity or enforceability of, the remaining provisions.
24. Acceptance of booking
You (“the Client”) accept these booking terms either by accepting them electronically, or signing the Booking Form to which the booking terms are attached, or by us sending a confirmation invoice to you for the travel which you booked. You acknowledge that you are 18 (eighteen) years of age or older and that you understand and have the legal capacity to agree to the booking terms. Your decision to make travel arrangements through us is voluntary, and is not made under duress.
25. Feedback
If you are dissatisfied with us or your travel booking, you must submit your complaint to us, within ninety-six hours of returning from your travel, in order for us to investigate the complaint efficiently and to ensure that we are provided with a fair opportunity to rectify the situation and mitigate any losses or damage. Any and all third-party claims must be made directly with the Third-Party Service Provider of the travel product supplied. Stolen or lost luggage must be reported to the airline prior to leaving the airport.
We value your feedback. If you have a compliment, complaint or wish to share your experience with us, please contact customer care at: www.expeditiongotravel.co.za.
1. Detailed description of goods and/or services
Expedition Go Travel is a business in the Travel Service Provider industry that Tourism and Hospitality industry.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way immediately.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Export restriction (Optional)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Expedition Go Travel is subject to availability. In cases of unavailability, Expedition Go Travel will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
5. Customer Privacy policy
Expedition Go Travel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be accessed on: https://www.justice.gov.za/legislation/acts/2000-002.pdf
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Expedition Go Travel bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Expedition Go Travel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Expedition Go Travel separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
Expedition Go Travel takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Expedition Go Travel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (Company Address) .
12. Variation
Expedition Go Travel may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Expedition Go Travel PTY LTD (sole trader / private company / close corporation) based in South Africa trading as Expedition Go Travel and with registration number 2021/896252/07 and 1 (Director(s)/Member(s)/Owner(s)).
14. Expedition Go Travel contact details
Company Physical Address: Sunset Boulevard 120 Sonneveld Brakpan 1541
Email: info@expeditiongotravel.co.za Telephone: +27 61 814 1291
© Copyright Expedition Go Travel 2023
